1. Who We Are

Bebob is an online casino operated by Bebop Gaming Ltd (referred to in this policy as "we", "us" or "our"). We hold a licence from the UK Gambling Commission (licence number 000-057214-R-331807-002). As the operator of Bebob, Bebop Gaming Ltd is the data controller responsible for your personal data. This policy explains what data we collect, why we collect it, how long we keep it, and what rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity data - full name, date of birth, copies of government-issued identification documents.
• Contact data - email address, telephone number, postal address.
• Payment data - payment method details (such as Visa, Mastercard, Trustly, Skrill or bank account information), transaction history, deposit and withdrawal records.
• Device and technical data - IP address, browser type and version, operating system, device identifiers, and login timestamps.
• Usage data - pages visited, games played, session duration, betting history, and interactions with our mobile apps and browser-based lobby.
• Communications data - records of your correspondence with our 24/7 live chat support team or any other channel.

3. Why We Collect Your Data and Our Legal Bases

We process your personal data for the following purposes, each supported by a lawful basis under UK GDPR:

1. Account creation and management - to set up and maintain your Bebob account. Legal basis: performance of a contract.
2. Know Your Customer (KYC) and Anti-Money Laundering (AML) checks - to verify your identity and comply with our legal obligations under the Money Laundering Regulations and UKGC licence conditions. Legal basis: legal obligation.
3. Processing payments - to handle deposits (minimum £10) and same-day withdrawals via your chosen payment method. Legal basis: performance of a contract.
4. Responsible gambling - to monitor play patterns, apply self-exclusion or deposit limits, and fulfil our duty of care obligations under UKGC requirements. Legal basis: legal obligation and legitimate interests.
5. Marketing communications - to send you promotional offers, such as our welcome bonus or weekly free spins, by email or other channels. Legal basis: consent. You may withdraw consent at any time.
6. Security and fraud prevention - to detect and prevent fraudulent activity and protect the integrity of our platform. Legal basis: legitimate interests.

4. Cookies

We use cookies and similar tracking technologies to keep you logged in, remember your preferences, analyse site performance, and, where you have consented, deliver relevant promotional content. You can manage your cookie preferences through our cookie banner or your browser settings. Disabling certain cookies may affect the functionality of the Bebob platform.

5. Sharing Your Data

We do not sell your personal data. We may share it with:

• Payment providers - including Visa, Mastercard, Apple Pay, Google Pay, Trustly, Skrill, and bank transfer partners, solely to process transactions.
• Regulators and law enforcement - including the UK Gambling Commission and relevant authorities, where required by law or our licence conditions.
• Identity verification and AML service providers - third-party suppliers who assist us in completing KYC checks.
• IT and platform service providers - companies that support the operation of our website, iOS and Android apps, and customer support systems, acting as data processors under our instruction.

6. How Long We Keep Your Data

We retain your account and transaction records for a minimum of five years from the date your account is closed, in line with AML regulations and UKGC requirements. Device and usage data is typically retained for up to two years. Where we process data on the basis of consent (for example, marketing), we will retain it until you withdraw that consent.

7. Your Rights

Under UK GDPR, you have the right to:

• Access - request a copy of the personal data we hold about you.
• Rectification - ask us to correct inaccurate or incomplete data.
• Erasure - request deletion of your data, subject to our legal retention obligations.
• Restriction - ask us to limit how we process your data in certain circumstances.
• Data portability - receive your data in a structured, machine-readable format.
• Object - object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw consent - where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.

8. How to Exercise Your Rights

To submit a data request or raise a privacy concern, please contact our data protection team using the details below. We will respond within one calendar month of receiving your request. If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Contact Us

For all data protection enquiries, please reach out to Bebop Gaming Ltd via our 24/7 live chat on the Bebob website or mobile app. We are committed to resolving your query promptly and in plain English.

This Privacy Policy was last reviewed in 2024. We may update it from time to time; any material changes will be communicated to you directly.